Privacy Policy

1. Introduction

DeepPixel, Inc. ("DeepPixel," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our document processing services.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, company name, and job title when you create an account.
• Document Data: Documents you upload for processing, which are handled according to our data processing agreements.
• Usage Data: Information about how you interact with our services, including features used and processing volumes.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our document processing services
• Process your documents and deliver extracted data and insights
• Communicate with you about service updates, security alerts, and support
• Analyze usage patterns to enhance product features and user experience
• Comply with legal obligations and enforce our terms of service

4. Document Data Processing

Documents uploaded to DeepPixel are processed using our AI models solely to provide you with the requested services. We do not use your document content to train our general AI models unless you explicitly opt-in. Enterprise customers can configure data retention policies and request immediate deletion of processed documents.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud infrastructure, analytics, and support tools that help us operate our services.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and SOC 2 Type II compliance. For more details, see our Security Policy.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@deeppixel.ai or write to us at: DeepPixel, Inc., 548 Market Street, Suite 35000, San Francisco, CA 94104.